SHIPPING & RETURNS
As of now we’re only able to offering shipping to the USA. All our products are shipped directly from our warehouses in USA & Milan Italy.
All packages are shipped with DHL-UPS and signature confirmation is required. We cannot ship to PO boxes and military addresses. Please Note that there are certain restrictions on products, and some products cannot be shipped to certain destinations. Shipping cost will be calculated at the checkout page based on your destination.
Standard shipping will take approximately 5-7 business days to arrive from the order date:
- Shipping is FREE over $200 for all domestic orders
- Please note that purchases placed after 4pm ET are considered as made the next business day. Fulfillments are not processed on weekends and federal holidays.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours from the time an order is shipped out of our warehouse.
All shipments are tracked, insured, and require signature confirmation upon delivery. If your not home they will attempt a second delivery. If you miss the package and it gets returned to us you will have to pay the standard shipping cost of $14.99 to re-ship the product including all products with FREE delivery. We are unable to make changes to any purchase once it has been placed. All orders are shipped directly from our warehouses in USA & Milan Italy.
Luxury MRKT does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases. Customers outside the US will be responsible for the duty fees, if applicable.
For more details, please contact your local customs office/respective tax authority.
Luxury MRKT accepts returns as long as items comply with our return policy, are in the same condition as described on the product page, and are requested within 14 business days of delivery. The policy Excludes all Non-US orders, secondhand MRKT2, Certain Designers and all Pre-Orders.
Please fill out the form below to start the return process. We will send you a return label after this is complete or you may also send a written return request to firstname.lastname@example.org within 14 business days of delivery (as proven by the tracking number). Please provide your order number.
Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging.
We will notify you via email once we’ve received and inspected your return, and if the return was approved for a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Luxury MRKT cannot accept international returns. Please note, if an international package is returned to us the client will be responsible for all incurred fees.
LuxuryMRKT reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. Please note that sale items, items purchased with discount codes, and sourced items are not returnable.